What is your name?

What part of town are you located?

What is your street address?

E-mail address?

Phone number?

What kind of computer do you have?

How much memory do you have?

What is the size of your hard drive?

What is your Operating System? (XP Home, XP Pro, Windows 2000, Windows 98)

How do you connect to the Internet? (Dial-up, Cable, DSL)

Do you have any Routers? (wire-less or direct)

Describe briefly the nature of your problem:

How urgent is this request? (High, Normal, Low)

When is a good time to get in touch with you?

How do you prefer me to contact you? (phone or email)